Privacy Policy

Lumera ("we," "us," or "our") operates lumeraautomation.com and lumerapayments.online. This Privacy Policy explains how we collect, use, and protect your information when you use our services or visit our website.

By using our services you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number when you request an audit or contact us
• Business name, website URL, and industry information
• Information about your current payment setup and processing challenges
• Any additional details you choose to share in forms or correspondence

We may also collect information automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on pages. This is collected through standard web analytics tools.

How We Use Your Information

We use the information we collect to:

• Conduct the free compliance audit you requested and deliver findings
• Contact you about our services, follow up on audit results, and respond to inquiries
• Improve our website and services
• Send you relevant information about payment infrastructure for high-risk merchants (you can opt out at any time)
• Comply with legal obligations

We will never sell your information to third parties or use it for purposes unrelated to the services you have engaged us for.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share limited information in the following circumstances:

• With payment processors or financial institutions if and when you engage us to set up merchant accounts on your behalf — and only with your explicit consent
• With service providers who assist us in operating our website (such as form submission services) under strict confidentiality agreements
• If required by law or in response to a valid legal request
• To protect the rights, property, or safety of Lumera, our clients, or others

Cookies

Our website uses standard cookies and similar tracking technologies to improve your experience. These include:

• Essential cookies required for the site to function
• Analytics cookies that help us understand how visitors use the site (e.g. Google Analytics)

You can control cookies through your browser settings. Disabling cookies may affect some functionality of the site.

Security

We take the security of your information seriously. We use industry-standard measures to protect your data including HTTPS encryption for all data transmission and secure handling of form submissions. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, or as required by law. If you would like us to delete your information, please contact us and we will do so within a reasonable timeframe.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications at any time
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Email: kory@lumeraautomation.com
• Phone: (630) 532-2811
• Location: Nashville, Tennessee

We will respond to all privacy-related inquiries within 5 business days.